The survey works on desktop but not on a mobile device.

Mobile access issues are often related to browser compatibility or device settings. Begin by updating your mobile browser to the latest version.
Clear browser cache and cookies to remove outdated data. Restart the browser before reopening the survey.
Switch between Wi-Fi and mobile data to determine whether the issue is network-related.
Disable content blockers or privacy extensions that may interfere with survey scripts.
Ensure sufficient device storage is available. Low storage can affect browser performance and website functionality.
Try rotating the screen or enabling desktop mode if page elements appear distorted.
Restart the mobile device and attempt the survey again. Temporary operating system glitches can affect browsing.
If the survey still does not work, try another mobile browser. Different browsers may handle website code differently.
Following these steps usually resolves most mobile compatibility issues.
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