Some users notice that their selected star ratings disappear when moving between pages. This issue can happen because of browser compatibility problems or accidental page refreshes.
Selecting ratings carefully and confirming that each answer remains visible before proceeding can prevent mistakes. Using an updated browser and avoiding the back button also improves reliability.
Mobile users may benefit from rotating the device into landscape mode because some rating systems display more consistently on wider screens. Testing another browser is recommended if problems continue.
Most participants can complete the process normally after reopening www.lowes.com/survey in a supported browser.